Location: MBFE Sdn Bhd
Employment Type: Full-Time
About the Role
We are seeking an experienced and customer-focused Outlet Manager to lead daily outlet operations, drive sales performance, and manage a high-performing team. This role is responsible for ensuring operational excellence, outstanding customer experience, financial performance, and full compliance with company and food safety standards.
What You Will Do
- Team Leadership
- Recruit, train, and supervise outlet staff, ensuring compliance with company policies and SOPs.
- Motivate and inspire team members to deliver excellent customer service and achieve sales targets.
- Conduct regular performance evaluations and provide constructive feedback to support continuous improvement.
- Lead by example to foster teamwork, discipline, and a positive working culture.
- Operations Management
- Oversee day-to-day outlet operations, including opening and closing procedures, cash handling, and inventory control.
- Ensure compliance with health, safety, and food hygiene regulations at all times.
- Monitor sales performance, analyze operational data, and identify opportunities to improve efficiency and revenue.
- Implement operational strategies to optimize productivity and cost control.
- Customer Service Excellence
- Lead by example in delivering outstanding customer service.
- Handle customer complaints or issues promptly and professionally to ensure customer satisfaction.
- Foster a welcoming and inclusive environment that encourages repeat visits and positive word-of-mouth.
- Menu Development & Quality Control
- Collaborate with the culinary and operations teams to develop and update menu offerings based on customer preferences and market trends.
- Conduct regular quality checks on food and beverages to ensure consistency and adherence to brand standards.
- Ensure all products meet presentation, taste, and quality expectations.
- Financial Management
- Prepare and manage the outlet budget, monitoring expenses and controlling costs to maximize profitability.
- Implement effective pricing strategies, promotions, and upselling initiatives to drive sales.
- Track KPIs and revenue targets, ensuring financial objectives are met.
Who We Are Looking For
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- Proven experience in a similar managerial role within the F&B industry, with strong leadership and performance management skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strong analytical, problem-solving, and decision-making abilities.
- Knowledge of POS systems, inventory management software, and Microsoft Office.
Why Join Us?
- EPF, SOCSO & EIS contributions.
- Uniform provided.
- Clear opportunities for promotion and career advancement.
- Ongoing professional development and training opportunities.
Ready to Apply?
We’d love to hear from you!
Please submit your resume to hr.saladatelier@gmail.com