Location: MBFE Sdn Bhd (HQ)
Employment Type: Full-Time
About the Role
We are looking for a creative, energetic, and customer-focused Social Media cum Customer Service Executive to manage our online presence and engage directly with our customers. This role combines social media content creation with customer interaction, playing a key role in building brand awareness, driving engagement, and turning followers into loyal customers.
What You Will Do
- Manage and support the company’s E-commerce platforms and social media channels (guidance and training will be provided).
- Plan, create, and publish weekly and monthly content including stories, reels, posts, and promotional or voucher postings.
- Stay updated on social media trends, platform algorithms, hashtags, and best practices.
- Respond promptly and professionally to direct messages (DMs), WhatsApp enquiries, and comments.
- Handle customer enquiries, feedback, and occasional order support.
- Coordinate with internal teams on promotions, product launches, and marketing campaigns.
- Monitor online engagement and help improve customer experience across platforms.
- Build strong relationships with followers and convert engagement into customer loyalty.
Who We Are Looking For
- Young, energetic, and social-media savvy individual.
- Good understanding of Instagram and TikTok algorithms, trends, and hashtags.
- Comfortable appearing in front of the camera or directing content creation.
- Strong communication skills in English (Bahasa Malaysia and/or Mandarin is an added advantage).
- Fast learner with a proactive, responsible, and positive attitude.
- Prior experience in social media management or customer service is a plus, but attitude and skills matter more than experience.
Why Join Us?
- Be part of a growing and dynamic brand.
- Hands-on exposure to social media marketing, e-commerce, and customer engagement.
- Supportive team environment with room to learn and grow.
- Opportunity to be creative and make a real impact on brand presence.
- Real opportunities for career growth and stability.
- Enjoy staff discounts ona our healthy and delicious meals 🥗
Ready to Apply?
We’d love to hear from you!
Please submit your resume to hr.saladatelier@gmail.com