1. Who We Are
Salad Atelier is operated by MBFE Sdn Bhd, a company registered in Malaysia. We operate a Facebook Page and Instagram account under the name Salad Atelier.
Website: saladatelier.com
Instagram: @saladatelier
2. What Information We Collect
When you message us on Facebook Messenger or Instagram Direct, our automated messaging system may collect:
- Your Facebook or Instagram User ID (assigned by Meta)
- The content of messages you send to us
- The time and date of your messages
- Any information you voluntarily provide (e.g. order ID, feedback, enquiry details)
We do not collect sensitive personal data such as payment information, passwords, or government ID numbers through our messaging system.
3. How We Use Your Information
We use the information collected solely for the following purposes:
- To respond to your enquiries and feedback
- To assist with order-related issues you report
- To process collaboration or sponsorship enquiries
- To improve our customer service experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Meta Platform Data
Our messaging bot is built on the Meta Messenger Platform. When you interact with us via Facebook or Instagram, Meta’s own Privacy Policy also applies. We encourage you to review Meta’s Privacy Policy at facebook.com/privacy/policy.
We only access messaging data necessary to respond to your enquiries. We do not access your profile information beyond what Meta provides as part of the messaging interaction.
5. Data Retention
Messages and related data are retained only for as long as necessary to resolve your enquiry or as required by applicable Malaysian law.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for us to process your data at any time
To exercise any of these rights, please contact us at the details below.
7. Cookies
Our messaging bot does not use cookies. If you visit our website at saladatelier.com, standard web cookies may be used as described in our website’s cookie settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.
Contact Us
For any questions about this Privacy Policy:
Email: wana@mbfe.my
Website: saladatelier.com
Instagram: @saladatelier
Salad Atelier by MBFE Sdn Bhd — Malaysia